Instead of pursuing traditional testing methods, Discovery and Innovation at Wayne State University Libraries settled on an alternate path to user-centered design when redesigning our library website: running hour-long “guerrilla” usability tests each week for two semesters. The team found immediate successes with this simple, cost-effective method of usability testing, leading to similar redesign projects for other online resources. Emphasizing the importance of iterative design and continuous improvement, this article will detail the authors’ experience conducting short weekly tests, suggestions for institutions looking to begin similar testing programs, and low-stakes testing as a pathway to improved design for the library as a whole.
Library and Information Science
Nuccilli, M., Polak, E., and Binno, A. (2018). Start with an Hour a Week: Enhancing Usability at Wayne State University Libraries. Weave: Journal of Library User Experience, 1(8). DOI: http://dx.doi.org/10.3998/weave.12535642.0001.803