This paper reports the results of a survey of student satisfaction with electronic library resources beyond the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey sent to a 10% random sample (2,965) of all students with a return rate of 9.41% (271). Almost 40% of the responding students said that they were unaware of electronic resource though 53.8% of these same students answered subsequent questions about use of these resources. Students aware of electronic resources learned about them much more from their professors (38.3%) than from library efforts to publicize them (18.5%). Students were generally satisfied (68%) except when things went wrong. A high percentage of all students (92.4%) answered that the library should continue to expand electronic resources.
Library and Information Science
Holley, R. P. & Powell, R. R. (2004). Student satisfaction with electronic library resources at Wayne State University. Journal of Access Services, 2(1), 41-62. doi: 10.1300/J204v02n01_06