Access Type

Open Access Thesis

Date of Award


Degree Type


Degree Name




First Advisor

C. G. Browne


The history of industrial and personnel psychology contains a large amount of literature of the investigations made of personal traits and characteristics, individual differences, and of the psychological tests which measure these factors. More recently personnel and industrial psychologists have become interested in other phases of research. The employee in industry has increasingly become the focal point in investigations and discussions and at present personnel interrelationships and the dynamics of the working situations are attracting the attention of a number of psychologists. This shift in interest has brought with it new emphasis in the literature.

The study to be presented is concerned with the effect of some of these newer personnel relationships on activity of the individual and, particuarly, with the question or problem of the communication ofsupervisory functions and activities from top management through all echelons of a business. It is hoped that the study here will constitute an exploratory contribution to the small amount of experimental work which is availble on the topic.


The writer is indebted to Drs. C. G. Browne and D. N. Elliott, of the Department of Psychology of Wayne University, for their assistance, criticism, and encouragement, and to Mr. E. H. Foersterling and other personnel from the Michigan Bell Telephone company who cooperated to supply the data for this study.