This research reports the experiences of both adopters and non-adopters of transportation management system (TMS) technology. TMS adopters represent a diverse array of companies, with a surprisingly high percentage of adopters using outsourced services for decision support activities. Motives for adoption tend to align with the firm’s strategic needs though functionality focuses on the shipper’s day-to-day operational needs. While expectations of system performance and return on investment vary greatly, TMS users illustrate a generally high level of satisfaction. Non-adopters view decision support for transportation activities as a low priority. The article explores future prospects for TMS development and adoption.
Griffis, Stanley E. & Goldsby, Thomas J. (2007). Transportation management systems: an exploration of progress and future prospects. Journal of Transportation Management, 18(1), 18-32. doi: 10.22237/jotm/1175385780