This research is focused on the importance of logistics capability and its effect on firm performance in the e-commerce market. Technology-based net companies are known to have poor business network and infrastructure compared to resource-based traditional non-net based companies. A multiple-item logistics capability measurement scale is used to measure logistics capability of the firm. Firm performance is also measured by multiple items. The results indicate that logistics capability has a positive relationship with firm performance and this relationship is stronger for net based firms than for non-net based firms. Logistics capability is perceived as the firm’s critical capability in providing a competitive advantage in both traditional and e-commerce market environments.
Cho, Jay Joong-Kun. & Ozment, John. (2005). The importance of logistics capability in the e-commerce market. Journal of Transportation Management, 16(1), 15-29. doi: 10.22237/jotm/1112313780