Journal of Transportation Management


Carrier scorecarding programs (CSP’s) provide a formal, quantitative mechanism for use in assessing carrier performance. Such programs provide valuable input for carrier rationalization and contract development initiatives and can also serve as a key component of a Six Sigma program. In this study, the overall goal was to address three research questions. First, why are organizations adopting CSP’s? Second, how are organizations using carrier scorecarding to select and manage carriers? Finally, how does carrier scorecarding impact organizational performance? These questions were used to develop the set of research propositions that formed the basis for the investigation. In-depth case studies of six organizations were conducted to generate the evidence necessary to support or refute the research propositions. Carrier scorecarding was found to be an objective, process-oriented approach that improves the ability of the transportation buyer to realize significant improvements in customer service while strengthening internal cost control. In the current industry environment of intense competition, narrow margins, pressure for shorter cycle times and improved supply chain efficiency, carrier scorecarding is rapidly gaining recognition as a valuable tool for use in carrier selection, evaluation and retention.