Journal of Transportation Management


In an era of downsizing and financial cutbacks, the operational efficiency of trucking firms dictates their competitiveness and survival. In an effort to help trucking firms develop a winning formula in the fiercely competitive logistics industry, this research aims to develop a meaningful set of benchmarks that will set the tone for best practices. In particular, a data envelopment analysis (DEA) is described. DEA has proven to be useful for measuring the operational efficiency of various profit or non-profit organizations. Using the examples of major trucking businesses in the United States, the usefulness of data envelopment analysis for the continuous improvement of trucking services is illustrated.