In an era of downsizing and financial cutbacks, the operational efficiency of trucking firms dictates their competitiveness and survival. In an effort to help trucking firms develop a winning formula in the fiercely competitive logistics industry, this research aims to develop a meaningful set of benchmarks that will set the tone for best practices. In particular, a data envelopment analysis (DEA) is described. DEA has proven to be useful for measuring the operational efficiency of various profit or non-profit organizations. Using the examples of major trucking businesses in the United States, the usefulness of data envelopment analysis for the continuous improvement of trucking services is illustrated.
Min, Hokey & Joo, Seong Jong. (2003). Benchmarking the operational efficiency of major U.S. trucking firms using data envelopment analysis. Journal of Transportation Management, 14(2), 22-34. doi: 10.22237/jotm/1062374580