This paper focuses on the global order status process of high-tech companies. An effort has been made to understand how these companies approach their global order status process. Similarities and differences in their order status process are given. A brief history of tracking and tracing capabilities is also presented, highlighting FedEx and UPS. Some new trends in track and trace are also discussed.
Chahal, Jatinder S. & Thomchick, Evelyn. (2003). Global order status process of hi-tech companies. Journal of Transportation Management, 14(1), 1-13. doi: 10.22237/jotm/1049155320