Article Title

Where have all the on-line grocers gone? Lessons learned from the demise of on-line grocers

Authors

M Theodore Farris II, University of North Texas
Phil Wilson, University of North Texas

Abstract

The grocery concept has evolved over many years to drive cost out of the process. Grocery margins are very thin, typically ranging from 1% to 1 1/2 % such that the grocery business continues to look for innovative ways to take cost out of the process. Ordering groceries on the Internet was initially thought to be a very promising new opportunity. So what happened to on-line grocers? This paper considers what went right and what went wrong for the on-line grocers and uncovers a few logistics lessons along the way.

Recommended Citation

Farris, M Theodore. & Wilson, Phil. (2002). Where have all the on-line grocers gone? Lessons learned from the demise of on-line grocers. Journal of Transportation Management, 13(1), 9-18. doi: 10.22237/jotm/1017619380

DOI

10.22237/jotm/1017619380