Article Title

Quality assessment and improvement practices in the U.S. railroad industry

Authors

Joel D. Wisner, University of Nevada, Las Vegas
Michael C. Mejza, University of Nevada, Las Vegas

Abstract

This article presents the findings of a comprehensive survey sent to members of the American Society of Transportation and Logistics. The survey investigated various elements of quality improvement programs in use among U.S. rail carriers, including program design and subsequent successes. Perhaps due to the heavy competition within the transportation industry, it was found that the vast majority of U.S. rail respondents did indeed utilize formal quality assessment and improvement programs, makingthisan interesting industry segment to study. The survey findings are summarized in the article.

Recommended Citation

Wisner, Joel D. & Mejza, Michael C. (1999). Quality assessment and improvement practices in the U.S. railroad industry. Journal of Transportation Management, 11(1), 37-49. doi: 10.22237/jotm/922925040

DOI

10.22237/jotm/922925040