Richard Stone


Over the past few years, the problem of medical error has been identified as one of the top priorities of those attempting to improve our healthcare system. Using a variety of continuous improvement processes pioneered in other industries, healthcare has made some significant strides in addressing the problem. But there appear to be certain intractable issues that need a different approach. In this paper, the author describes how the tools and perspective offered by storytelling can make a significant contribution to creating a healthcare system that is relationship-centered and responds to the needs of both caregivers and patients.