Serviciile de referinta: Cheia succesului unei biblioteci [Reference Services: Key to Library Success]

Authors

H.G.B. Anghelescu, Wayne State UniversityFollow

Document Type

Conference Proceeding

Abstract

In any library setting reference services are the main activity with the public. The reference librarian represents the library’s interface, the library’s window. It’s at the reference desk that library users have their information needs met with the help of reference librarians. The article discusses three models of reference services and focuses on librarians’ customer-oriented attitude and behavior.

Disciplines

Library and Information Science

Comments

In Romanian

Recommended Citation

Anghelescu, H.G.B. “Serviciile de referinta: Cheia succesului unei biblioteci” [Reference Services: Key to Library Success]. In: Dimensiuni manageriale in activitatea institutiei info-bibliotecare: Concepte, experiente, orientari [Managerial Trends in the Activity of Info-Documentation Institutions: Concepts, Experiences, Prognosis]. (edited with Ludmila Corghenci) Chisinau: Universitatea Libera Internationala din Moldova, 2008, pp. 56-60. ISBN 978-9975-934-40-4.